I am an aspiring System Administrator based in Western Pennsylvania & Eastern Ohio. I thrive on the euphoria that comes with helping others and solving problems. System Administration allows me to synergize my passion for technology with my dedication to providing effective solutions and support. With a strong affinity for IT and a diverse background in fields such as butchery, electrical training, and construction, I bring a unique perspective to every challenge.
In my role as a Butcher & Customer Service Specialist at Lake Golden Dawn, I developed strong problem-solving and customer service skills by managing diverse customer requests and ensuring high standards of service. I gained hands-on experience with technical equipment, requiring precision and attention to detail. My ability to handle customer inquiries, manage inventory, and ensure efficient operation in a fast-paced environment has honed my skills in troubleshooting, effective communication, and multitasking—key competencies that I am eager to bring to an IT help desk position.
As a Cashier at RiteAid, I honed my customer service and communication skills by efficiently handling transactions and resolving customer inquiries. My responsibilities included managing secure payment processes and addressing customer concerns with professionalism, which required strong attention to detail and problem-solving abilities. These experiences have equipped me with the ability to manage customer interactions, troubleshoot issues, and maintain accuracy under pressure—skills that are directly applicable to an IT help desk role.
My coursework has provided me with a deep understanding of systems analysis, network management, and cybersecurity, all of which are crucial for supporting and troubleshooting IT infrastructure. With a GPA of 3.64, I have developed strong analytical and problem-solving skills, preparing me to effectively address technical challenges in an IT help desk role.
I graduated cum laude from Coney Island Prep High School, where I maintained a strong academic record with a GPA of 3.79. My coursework included multiple Advanced Placement (AP) classes, which provided me with a rigorous foundation in a variety of subjects. I was also an active member of the Investment & Finance Club. These experiences honed my critical thinking, time management, and analytical skills, preparing me well for the challenges of higher education and beyond.
Installed and configured Windows Server to function as a domain controller within a home lab. Set up Active Directory Domain Services (AD DS), managing user accounts
Completed Principles of Java I at PennWest California with an A+
Completed numerous courses related to the fundamental principles of cybersecurity
Completed Principles of C++ I at PennWest California with an A+
Completed Web Programming I
at PennWest California with an A+
Placed on PennWest University's Dean's List for Fall 2023, achieving a GPA above a 3.5
Placed on PennWest University's Dean's List for Fall 2022, achieving a GPA above a 3.5
